EMPOWERING YOU TO CREATE THRIVING COMMUNITIES

You can pay your service charge via bank transfer.  Please refer to the Service Charge Demand for bank details.

Alterations to your property may require prior written consent from the managing agent or the freeholder. Please submit a request detailing the proposed alterations for consideration.

Pet policies vary depending on the lease. Please refer to the lease agreement or the building's rules and regulations for specific guidelines regarding pets.

To report a maintenance issue, please either phone us on: 01245 330 291 or email: support@habitare.uk

The date of the next Annual General Meeting (AGM) will be communicated to all leaseholders in advance. However, for most Resient Management Conmpanies (RMC's) they no longer hold them as there is no longer a requirement for them to be held.

The buildings insurance typically covers the structure and common areas of the building. It may include elements such as the exterior, roof, communal hallways, and shared facilities. Details of the coverage can be obtained by viewing the policy from the managing agent or insurance provider.

Subletting policies vary depending on the lease. Please review your lease or contact the managing agent to determine the subletting rules and any required permissions.

This should have been given to you by your solicitor when you bought your property. If there is a mortgage on the property, you can ask the mortgage lender if they can give you a copy. The Land registry will also hold a copy. A fee may be charged for providing a copy of the lease by the Land Registry

Parking arrangements for residents are typically outlined in the building's regulations or lease agreement. Please refer to these documents or contact the managing agent for specific details regarding resident parking.

The frequency of cleaning common areas can vary depending on the building and the managing agent's arrangements. Typically, common areas are cleaned weekly, but the specific schedule can be confirmed by contacting the managing agent.

No. Typically a block of flats will have restrictions on this and you will need to refer to your lease or contact us for clarity.

Noise complaint policies may be outlined in the building's regulations or lease agreement. If you are experiencing noise disturbances, it is advisable to document the incidents and report them to the local authorities 'Anti-Social Behaviour Team' for appropriate action.

The responsibility for maintaining the communal garden is typically assigned to the managing agent via a contracted gardening contractor. They oversee the upkeep, landscaping, and general maintenance of the communal garden.

The procedure for requesting consent for a new tenant may vary depending on the  lease agreement. Typically, you will need to notify the managing agent in advance and provide relevant details about the prospective tenant for their approval.

Lease extension eligibility and processes differ depending on various factors, such as the length of the remaining lease and local regulations. It is recommended to consult with a legal professional or a leasehold specialist to understand the specific requirements and options for extending your lease.

If you encounter a security issue in the building, such as a breach or suspicious activity, please contact the managing agent or the appropriate onsite security personnel immediately. Provide them with all pertinent information to ensure a swift response.

Mon - Fri 0900 - 1700hrs - Outside of these hours emergencies are handled.

The responsibility for repairing the roof is typically assigned to the freeholder or the Resident Management Company, this is detailed in the lease. Please refer to your lease or contact the managing agent to determine who is responsible for roof repairs in your building.

Changing locks on your apartment may require prior consent from the managing agent or freeholder. It is recommended to inform the managing agent of your intention and follow any specific procedures or guidelines they provide.

Storage of personal belongings in communal areas is generally not allowed as can be considered an obstruction in the event of a fire or combustable material which can aid a fire.

Planned maintenance works are typically communicated in advance to residents through notices, emails, or newsletters. It is recommended to stay informed by regularly checking communication channels provided by the managing agent or by contacting them directly.

Procedures for obtaining parking permits for visitors depend on the building and its policies. Please contact us to inquire about the process for obtaining visitor parking permits and any associated requirements.

Waste disposal rules may include guidelines on sorting recyclables, using designated bins, and adhering to collection schedules.  regarding waste disposal.

In case of an emergency, such as a fire, flood, or immediate threat to safety dial 999 emergency services.

Typically your lease will not allow subletting of your parking space, please refer to the lease for clarity.

Residents who smoke in the internal communal areas can be prosecuted by the local authority and fined up to £200. Enclosed communal areas or blocks of flats are designated smoke-free premises. Even external porches that are less than 50% open-sided must be smoke-free

Barbecue policies depend on the building's regulations and fire safety guidelines. Some buildings prohibit barbecues on balconies for safety reasons. Check the building's regulations or contact the managing agent to determine if barbecues are permitted and under what conditions.

For repairs in shared areas, such as hallways or communal spaces, please report the issue to us. We will coordinate the necessary repairs with the appropriate contractors or maintenance team.

The process for applying for a lease extension can vary depending on local regulations and specific circumstances. It is recommended to seek professional advice from a solicitor or leasehold specialist to understand the process, eligibility criteria, and associated costs.

To update your contact information with the managing agent, you can typically do so by contacting them directly through phone, email, or in writing. Provide them with the updated information, such as your new address, phone number, or email address.

Bicycle usage policies differ between buildings. Some buildings may have designated bike storage areas or guidelines for bringing bicycles inside. Refer to the building's regulations or contact the managing agent for specific rules on bicycle usage.

Access to the bin storage area may require a key, fob, or access code. Contact the managing agent to obtain the necessary access information and any specific procedures for using the bin storage area.

If you are experiencing a dispute with a neighbour, it is recommended to first attempt to resolve the issue amicably by discussing it with them directly. If unsuccessful, report the dispute to the managing agent, providing details of the situation for further assistance or mediation.

To report a pest infestation issue, contact the managing agent or the designated pest control service provider. Provide them with details about the type of pest and the affected areas for prompt assistance.

Changing the flooring in your apartment may require prior consent from the managing agent or freeholder. It is recommended to seek permission before proceeding with any flooring changes and to adhere to any guidelines or restrictions provided.

The fire risk assessment report is typically held by the managing agent or the responsible fire safety authority. Contact the managing agent to request a copy or inquire about its availability.

Rules for bicycle storage vary between buildings. Some buildings may have designated bike storage areas, while others may have restrictions or guidelines for storing bicycles within individual apartments. Consult the building's regulations or contact the managing agent for specific rules regarding bicycle storage.

To report a malfunctioning or broken communal facility, such as a lift or intercom, contact the managing agent or the appropriate maintenance department. Provide them with details about the issue for necessary repairs or troubleshooting.

To report a water leak or plumbing issue in your apartment, contact the managing agent or the appropriate maintenance department immediately. Provide them with details about the issue and the affected areas for necessary repairs.

Installing a satellite dish on the building's exterior may require consent from the managing agent or freeholder. Contact the managing agent to inquire about the process, restrictions, and any necessary approvals for installing a satellite dish.

A copy of the building's asbestos survey report is typically available from the managing agent or the responsible authority. Contact the managing agent to request a copy or inquire about its availability.

If you witness or suspect a security breach, such as unauthorised access to the building, contact the managing agent or the appropriate security personnel immediately. Provide them with all pertinent information to ensure a swift response and appropriate action.

To report a lost or stolen key or fob, contact the managing agent or the appropriate security personnel immediately. They will advise you on the necessary steps to ensure the security of the building and arrange for any required replacements.

To report a malfunctioning or broken communal lighting, contact the managing agent or the appropriate maintenance department. Provide them with details about the issue and the affected areas for necessary repairs.

To report a malfunctioning or broken entry gate or door, contact the managing agent or the appropriate maintenance department. Provide them with details about the issue for necessary repairs or troubleshooting.

Requesting a copy of the building's insurance policy can typically be done by contacting the managing agent. They will provide you with the necessary information on how to obtain a copy of the insurance policy.

To report a malfunctioning or broken fire extinguisher or fire hose reel, contact the managing agent or the appropriate maintenance department immediately. Promptly reporting such issues is crucial for ensuring safety and compliance with fire safety regulations.

A copy of the building's service charge budget is typically available from the managing agent. Contact the managing agent to request a copy or inquire about its availability.

If you are experiencing a noise disturbance issue from a neighbouring apartment, it is recommended to first attempt to resolve the issue amicably by discussing it with your neighbour. If unsuccessful, report the issue to the managing agent, providing details of the situation for further assistance or mediation.

To report a maintenance issue in the building's parking garage, contact the managing agent or the appropriate maintenance department. Provide them with details about the issue and the specific location in the parking garage for necessary repairs.

To report a maintenance issue in the building's garden or landscaping, contact the managing agent or the appropriate maintenance department. Provide them with details about the issue and the specific location in the garden or landscaping for necessary repairs.

To report a maintenance issue in the building's courtyard or outdoor spaces, contact the managing agent or the appropriate maintenance department. Provide them with details about the issue and the specific location in the courtyard or outdoor spaces for necessary repairs.

A copy of the building's resident handbook or guide is typically available from the managing agent. Contact the managing agent to request a copy or inquire about its availability.

To report a malfunctioning or broken communal security system, such as access control or CCTV, contact the managing agent or the appropriate security personnel. Provide them with details about the issue and the affected areas for necessary repairs or troubleshooting.

To report a maintenance issue in the building's common areas, such as corridors or stairwells, contact the managing agent